Frequently Asked Questions
When will my order ship? Is all material in stock?
Most orders ship the same day. And we stock everything listed on-site … but IF by chance the US air force flew in and bought up all our stock of an item, we’ll let you know immediately. Doesn’t happen too often.
Will I get a confirmation? Can I check order status? Can I track my shipment?
Yes, yes and yes! You’ll get a confirmation email of your order with the expected ship date. Then you get a follow-up email when it ships, complete with tracking info.
How much will this order weigh? Standard packaging?
The weight of each sheet or piece is right on the order page. You can also check out our standard packing info here: packaging.
Can you ship to my customer?
Yes, we can! Whenever you ship to an address other than your own, we make sure to “neutralize” shipping paperwork at no extra charge. All paperwork will have only your company’s name on it, not Slice of Stainless.
Can I get test reports & mill certifications emailed to me?
Yes, you can! Just add a note in our special instructions box with the email where you would like them sent. As always, we don’t charge for mill certs!
Is my credit card information secure?
Yes, we use SSL (Secure Sockets Layer), the best security technology for encryption between a web server and a browser. All your data remains private!
Will you share my email with anyone else?
Never! We may send you emails from time to time directly from Slice of Stainless, but we will never, ever share your info with anyone else. Our relationship is golden.
I don’t see the specification number listed that I need - does that mean you don’t stock it?
Not at all, we may have it on the test reports. There are thousands of those specs, right?? We list the most popular ones, but there are many more in our mill certifications. Call or email us and we’ll be happy to check.
Can I send a purchase order instead of placing my order online?
Absolutely. But before you do, we want you to know some special benefits of ordering online. You’ll get a confirmation email, and we’ll follow that up with your tracking info as soon as your order ships. You’ll develop a history of orders that you can review at any time, so repeat orders are simple. But, hey, we know sometimes there’s a PO you’d rather have us enter. Send it to us here.
What are your cutting tolerances?
Glad you asked, they’re right here.
Is your material domestic or DFARS compliant?
Our material is always at least DFARS compliant. And most of it is domestic as well. Just note what you need in your special instructions.
Can we set up an open account with terms of net 30?
Yes, there is a short waiting period while we check business references. You can send us standard accounting information and three credit references by fax at 513-943-1267, Or email here.
Quality Assurance
Slice of Stainless is an AS9120B certified company. We are QSLD approved and can ship direct to government facilities.
We supply a copy of original mill certifications with all material at time of shipment, and we retain records of purchases, sales, and certification for a minimum of 10 years.
All stocked items will be certified to appropriate AMS or ASTM specifications.
We inspect all incoming material prior to inventory. Grade, thickness, producer, and heat number are logged. The thickness of any stocked item will be within the tolerance allowed by the AMS 2242 or ASTM A480 specifications.
Slice of Stainless calibrates all gauges manually. Gauges are identified with last and next calibration date. All gauges conform to NIST.
